License terms, refunds and privacy

These terms explain free and Pro use, purchase and upgrade coverage, business licensing, refunds, support and privacy. Read them before purchasing; the purchase guide explains checkout and activation, and the upgrade FAQs explain how the terms apply to v5 and v4.

Pro and Free Functionality

• The app offers both free and paid (“Pro”) functionalities. Free functionalities can be used without purchasing a license, provided that the user is a non-business user. Pro functionalities require a valid Pro license.
• Our goal is to offer genuinely useful free features that remain fully functional. Non-business users who do not need Pro features—and who choose not to support development by purchasing a license—are welcome to use the app in free mode. The app will not display pop-up purchase requests or intrusive ads.

Trial Period

• The app includes a 14-day trial period designed to allow you to evaluate the full functionality of the app—including Pro features—and to ensure compatibility with your hardware and software environment.
• After the 14-day trial expires, Pro functionalities will be disabled.
• Some Pro-only settings or changes made during the trial period may remain active to ensure a smooth transition from Pro to free mode (for example, custom virtual screens or smooth resolution settings will persist until you perform a reinstall, system upgrade, or hardware change).
• Please use the trial period to confirm that the app meets your needs, as there is no refund option.

Pro License Price and Purchase Process

• The purchase price, currency, and applicable tax levels (Sales Tax or VAT) depend on your purchase location. These are automatically suggested by our third-party payment provider (Paddle Inc.) based on your IP address but can be customized during the checkout process. Any adjustments made during checkout (due to currency, FX rates, or tax differences) are your responsibility, so please ensure you set your location according to applicable regulations.
• You may add business details and a VAT number (required for VAT returns) during or after checkout.
• Paddle Inc. acts as the reseller for KodeON (Kodeon Software Limited, the maker of this app). Paddle provides the in-app and online purchasing experience, handles invoicing, manages payment methods, licenses, activations, and refunds (subject to our refund policy). For any issues regarding these areas, you may consult Paddle’s buyer support.

Pro License Conditions

• Licenses are valid for the current major version (at the time of purchase) of the app. Major version upgrades may require a new license purchase, an upgrade license, or, in some cases, may allow continued use of the previous version.
• A Pro license covers at least a year worth of upgrades, including any new major app version if released in this time-frame.
• A Pro license also covers all past versions of the app (if needed for compatibility).
• The license does not expire for the current major version (i.e., it is not a subscription). When a new major version is released, you are not forced to cease using the previous version.

License Conditions for Business Users

• Businesses that use the app in any capacity (even if only utilizing free functionalities) beyond the trial period are required to purchase a Pro license. Although the app does not enforce this requirement programmatically, businesses are expected and kindly requested to comply with these license terms.
• Businesses may choose to interpret the license as either per user or per machine—whichever is more appropriate for their situation. In both cases, licenses are transferable between users and computers.
• For volume licensing (25+ computers), please contact the developer via the app’s Discord channel or at info@kodeonsoftware.com.
• Non-profit organizations, charities, and similar entities are not considered businesses under these terms and may use the free version of the app.
• If your workplace does not provide BetterDisplay but allows you to install it on your business computer—or if you are a BYOD user, private entrepreneur, or freelancer—you may classify yourself as a non-business user and use the app in free mode.

Refund Policy and Withdrawal After Purchase

• The developer offers a generous 14-day trial period for you to evaluate the app and decide whether the Pro version meets your needs.
• Because of this trial period, all purchases are final, and refunds are generally not available. By downloading the app and activating your license, you waive the right to withdraw after purchase.
• The EU right of withdrawal does not apply, as the app is available for immediate use.
• In cases of license related technical issues (e.g., not receiving a license number, activation failures, or duplicate billing), you are entitled to a refund if the problem cannot be resolved.

Compatibility Issues

• Due to the vast number of hardware and software configurations, the developer cannot guarantee that the app will work perfectly on every system. We strongly recommend using the trial period to verify compatibility with your specific setup.
• The app is highly dependent on macOS and utilizes undocumented OS features. Consequently, the developer cannot guarantee that the app or any specific functionality will work properly on every new version of macOS. While Apple continually enhances macOS, these changes can occasionally break functionality.
• Compatibility issues generally do not qualify for refunds; however, refunds may be considered on a case-by-case basis if warranted.
• The app leverages less common technologies (such as the DDC/CI protocol for hardware control and EDID override capabilities, which might affect display timings and communication). While properly implemented and thoroughly tested hardware should not be damaged—even by erroneous settings—some devices with inherent firmware issues or substandard design may experience temporary or permanent damage (including becoming “bricked”). The developer cannot accept responsibility for such occurrences. Please use the app and its features with appropriate caution.

Support

• The developer is committed to supporting the user community by responding to GitHub Issues, participating in Discussions, and answering questions on the Discord channel. However, please note that resources are limited and support is provided on a voluntary basis—owning a free or Pro license does not guarantee personalized support.
• While bug fixes and issue resolutions are a priority, they are not guaranteed.
• The app is provided “as-is.” The Pro license does not include dedicated support time, and no service-level agreement (SLA) or guarantee exists regarding bug fixes.
• If you have questions or encounter issues, you may find quicker assistance by searching through Discussions, Issues on GitHub, or browsing the Discord channel.

Privacy Policy and Data Security

• Licensing is handled via the third-party provider Paddle. This means the app communicates with Paddle’s servers to verify licenses, check trial status, and facilitate checkout using Paddle’s SDK. The licensing component transfers the data required by Paddle’s services. For more details, please see Paddle’s Privacy Policy.
• The app includes automatic crash detection and log collection, managed by Sentry. For details on Sentry’s privacy practices, please refer to Sentry’s Privacy Policy. Crash logs do not contain personal data but may include information about your hardware and software environment.
• You can disable Crash reporting, Licensing & Pro Features, and automatic update checks in Application settings. Disabling licensing limits the app to free features. Avoid using network-connected device features and integrations if you do not want those connections.
• The developer does not build any marketing lists (there is no marketing opt-in) or maintain a usage database that collects unique or non-unique identifiers—except for what is collected by Paddle and Sentry for license management and crash analysis.
• The built-in updater (Sparkle) retrieves update metadata and downloads updates from GitHub. Network-connected device features and integrations can also communicate with the devices or services you configure; these connections are part of the features you choose to use.

Free Pro Version Upgrades

• The following Pro license upgrade arrangement ensures that every user gets at least one year worth of free updates for a Pro license purchase as laid out under Pro License Conditions.
• Pro access for app version v5.x is a free upgrade for users who purchased Pro on or after January 1, 2025.
• Pro access for app version v4.x is a free upgrade for users who purchased Pro on or after July 15, 2024.
• Pro access for app version v3.x is a free upgrade for users who purchased Pro on or after June 14, 2023.
• Pro access for app version v2.x is a free upgrade for all users.

Limitation of Liability

• To the maximum extent permitted by applicable law, the developer shall not be held liable for any damages whatsoever arising out of or in connection with the use or inability to use this app. This includes, without limitation, any direct, indirect, incidental, special, consequential, or punitive damages; loss of data, profit, revenue, or business; or device malfunction or damage, even if the developer has been advised of the possibility of such damages. Use the app entirely at your own risk.

Policy source

The published license statement provides the current policy and its edit history. Its discussion replies are separate from this article.